Exchanges & Returns

  • 1. The maximum timeframe for return or exchange requests is 7 days from the date of purchase.

  • 2. Items must be returned in their original packaging and in new, unused condition.

  • 1. To initiate a return, please contact our customer service with your order number and item details.

  • 2. A $10 USD fee will be charged for the collection of the product at the original delivery address, which will be deducted from the final refund.

  • 1. The refund processing time depends on the customer's bank.

  • 2. Once the item is received and its condition is confirmed, we will proceed with initiating the refund.

  • 3. A 3% fee will be deducted from the total refunded amount.

  • 4. Any additional charges incurred during the return will be the customer's responsibility.

  • 1. For product exchanges, customers should follow the same return process and make a new purchase.

  • 2. Shipping costs for the new purchase will be the customer's responsibility.

  • This return and exchange policy is subject to change without prior notice. Please refer to our website or contact our customer service for updated information.